Privacy Policy
Introduction
This Privacy Policy describes how SVVA Earth’s Fine Water collects, uses, and shares Personal Information. This Privacy Policy applies to the company’s online and offline information gathering and dissemination practices in connection with this website or any of our related microsites (collectively, the “Site”) and also to Personal Information we may collect or receive through other means. We do not knowingly attempt to solicit or receive information from minors or from persons residing outside of Canada.
If you have arrived at this Privacy Policy by “clicking” on an authorized link directing you to a Site operated by SVVA Earth’s Fine Water, then this Privacy Policy applies to you and such Site. This Privacy Policy does not apply to any website owned and operated by or on behalf of any third party, even if we provide a link to such a website on our own Site. By using our Site and registering or creating an account with us here, you are agreeing to the terms of this Privacy Policy.
Use of our Site is strictly limited to persons who are of legal age in the jurisdictions in which they reside. You must be at least eighteen (18) years of age to use our Site. If you are not at least 18 years of age, please do not use or provide any information through this Site.
We understand that you care about your own personal privacy interests, and we take that seriously. This Privacy Policy describes the company’s policies and practices regarding its collection and use of your personal data and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Policy as we undertake new personal data practices or adopt new privacy policies.
Any questions regarding this Privacy Policy may be directed to our Chief Privacy Officer using the contact information provided below.
Personal Information we collect
The following is a description of (i) the categories of Personal Information we may have collected in the preceding 12 months; (ii) the sources from which we may have collected it; and (iii) the business purposes for which we may have collected it.
A. Information That You Provide To Us Directly
We collect Personal Information from you when you register or create an account on this Site, place an order with us, request a refund or replacement product, enter a contest or sweepstakes with us, respond to a survey or communication such as e-mail, sign up for our email list or newsletter, or participate in another Site feature. You may, however, visit our Site without providing such information.
If you voluntarily choose to submit or otherwise disclose Personal Information to us, including through the Site, or by regular mail, telephone, fax, e-mail, or other electronic means of communication, it is governed by this Privacy Policy.
The Personal Information we may collect directly from you from these sources includes you:
- first and last name
- e-mail address
- physical address/mailing address
- home phone number
- cell phone number
- SVVA Earth’s Fine Water account username and password
We do not store or retain any credit card or other billing and payment information. Any online payments made through a link from this Site are to a third-party Internet Payment Site that is outside of this Privacy Policy and is instead governed by its own separate privacy policy. We do not collect, receive, or keep any Personal Information you may provide through such third-party Internet Payment Sites.
If you contact or correspond with us by phone or email, we may keep a record of your contact information and correspondence, and we reserve the right to use your contact information, and any other information that you provide to us in your message, in order to respond thereto. If you wish to change or correct any information you have voluntarily submitted to us, please do so by contacting us in the manner described below.
We may also collect information that you provide to us about gift recipients, such as their name and shipping address so that we can fulfill gift purchases. The information we collect about gift recipients is not used for marketing purposes.
B. Information Collected Through Your Use Of The Site
1. IP Addresses
Like most other websites, the Site collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system, and other usage information about the use of the Site, including a history of the pages you view. We use this information to help us design our Site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, detect potential security threats, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.
2. Cookies
Like many websites, we use “cookies” to optimize Site functionality and give users the best possible experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in our shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can opt out of cookies on the Site using the “Cookie Banner” and the bottom of the home page of the Site. You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome, Firefox, or Internet Explorer) settings. Each browser is a little different, so please look at your browser’s Help menu to learn the correct way to modify your cookies.
Please note that if you opt out of or turn cookies off, you may not have access to many features that make your site experience more efficient and some of our services may not function properly.
We may also contract with certain service providers to assist us in better serving and understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
For example, SVVA Earth’s Fine Water uses Shopify as an eCommerce platform to power the Site and process customer payments. Shopify places third-party cookies for visitors to the online stores of merchants who use Shopify that are necessary for the functioning of their online stores, reporting, and analytics. However, Shopify does not set advertising cookies through its merchants’ online storefronts. For more information on Shopify cookies, please visit https://www.shopify.ca/legal/cookies.
3. Analytics Information
The Site also uses the following analytic tools to help us analyze the performance of our Site and services as well as how visitors use our Site and services. The information collected by these tools is aggregated and anonymized:
Google Analytics – For more information on Google Analytics cookies, visit www.google.com/policies. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. This will allow you to download and install a Google Analytics cookie-free web browser.
Shopify Analytics – For more information on Shopify Analytics cookies, visit https://www.shopify.ca/legal/cookies.
B. Information Provided To Us By Others
We may receive Personal Information about you from third-party e-commerce platforms if you place orders through those websites for our products. This information includes your full name, physical/shipping address, and phone number. Similarly, we also receive email addresses from other sites that you may visit (such as Shopify.com) when you sign-up for customer newsletters or search for stores that carry our products. We use this information to fulfill orders for our products, provide product giveaways, and to address customer service issues.
How we use the information we collect
We may use the Personal Information we collect when you register or set up an account on our Site, purchase products, request refunds or replacement products, sign up for a newsletter, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other Site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process and fulfill your requested transactions.
- To administer a contest, promotion, survey, or other site feature.
Visitors who register on or participate in other Site features such as marketing programs and ‘members-only’ content will be given a choice of whether they would like to be on our e-mail list and receive e-mail communications from us.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails.
If you no longer want to receive promotional e-mails from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.
Who we share your information with
A. No Sale of Personal Information to Third-Parties for their Own Use.
We do not sell, trade, or otherwise transfer to Third-Parties for their own use any of your Personal Information, unless we provide you with advance notice and you consent. Except as described in this Privacy Policy, we also do not disclose to Third-Parties any personally identifiable information about your visits to our Site.
Accordingly, there have been no sales of Personal Information to Third-Parties for their own use or further disclosure in the past twelve (12) months. Likewise, SVVA Earth’s Fine Water does not knowingly collect and does not, and will not, sell the Personal Information of minors under 16 years of age without affirmative authorization.
B. Sharing Personal Information with Affiliates and Service Providers That Help Us Perform Our Business Purposes.
The term “Third-Parties” does not include or our affiliates. It also does not include website hosting partners and other Service Providers who assist us in operating our Site, conducting our business, or providing services to you, so long as those parties agree to keep this information confidential and not use or further disclose it for their own purposes.
We may provide your Personal Information to our Service Providers who help us perform our business purposes, such as:
Fulfillment Providers, who fulfill orders for our products that you place with us through the Site or otherwise Shippers and warehouse operators, who assist us with delivering the products that you request from us through the Site or otherwise Technology companies, who assist us in maintaining, protecting, and enhancing our Site and our customer service and communication systems.
We may provide your Personal Information to our Service Providers who help us perform our business purposes, such as:
Fulfillment Providers, who fulfill orders for our products that you place with us through the Site or otherwise Shippers and warehouse operators, who assist us with delivering the products that you request from us through the Site or otherwise Technology companies, who assist us in maintaining, protecting, and enhancing our Site and our customer service and communication systems
C. Sharing Information with Third Parties at Your Direction
We may share your Personal Information with Third Parties to whom you or your agents authorize us in advance to intentionally disclose or allow to use of your Personal Information in connection with services that we provide.
D. Monitoring, Enforcement, and Legal Requests
SVVA Earth’s Fine Water® has no obligation to monitor the Site or the use of the Site or to retain the content of any user session. However, we reserve the right, at all times, to monitor, review, retain and/or disclose any information, including Personal Information, as may be necessary to satisfy any applicable law, regulation, legal process, or governmental request or to cooperate with law enforcement and other authorities.
We may also use IP addresses to identify a Site user when we feel it is necessary to protect the Site, our service, clients, potential clients, or others.
E. Sale of our Company or Assets
In the event of a sale, assignment, or transfer of our assets or of any portion of our business, we reserve the right to transfer any and all information that we collect from individuals, or that we otherwise collect in connection with the Site, to unaffiliated third-party purchasers.
F. Internal Use and Research
SVVA Earth’s Fine Water reserves the right to use and disclose de-identified information; anonymized information; aggregated information or publicly available information that has not been combined with non-public Personal Information for purposes including, but not limited to, the company’s own internal use, data mining, and research.
Similarly, aggregated, de-identified, and non-personally identifiable Site visitor information may be provided to other parties for marketing, advertising, or other uses.
Modifying or removing your account information
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section of the Site. Please note that due to email production schedules, you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Other sites/third-party links
In an attempt to provide you with increased value, we may include third-party links on our Site. When you click on such links and visit such other websites, you need to be aware that we may not control such other websites or such other websites’ business practices, and that this Privacy Policy does not apply to such other websites. These linked other sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of those linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these other linked sites (including if a specific link does not work).
Changes to our privacy policy
We reserve the right to change this Privacy Policy at any time. Please refer to the date at the top of this page to determine when this Policy was last revised. Any changes to our Privacy Policy will become effective upon posting of the revised policy on the Website. By continuing to use our Website and Services following such changes, you will be deemed to have agreed to such changes.
Terms of use
Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our website. By using our Site, you consent to our Terms of Use.
Contact us with any Questions
We welcome your questions, comments, and concerns about privacy. If you have any questions or comments about this Privacy Policy or our practices or wish to make a request regarding your Personal Information, please contact us as follows:
Email: care@svvaworld.com